Working With Mabble
Experience The Mabble Difference
It can be intimidating starting a relationship with a new agency, we get it. Below we will walk you through our process, services, and their results for a real life client: The Elm Estate.
A Partnership Born
From Chism to Elm
Formerly the Chism House, the owners of The Elm Estate came to us to help them build their legacy. They needed something that expressed not only the renovations they had made to their property, but also the elevated hospitality experience they offer. So we got to work on a new name, brand, and web presence. Since then we’ve developed a partnership that continues to refine and define what The Elm Estate is best known for. We work with them not only to create strategy around their brand and website, but also navigate how to make those things profitable and set marketing goals.
Strategy Snapshot
Discovery
We toured their newly renovated property, met with their team, and learned more about what makes their business model and audience unique. We wanted to know them, inside and out.
Creation
With the mission and vision in mind we created a timeless and elegant brand with a spectacular website that gives people a clear picture about what an event at The Elm Estate would be like.
Results
Since we began working with them, The Elm Estate has become one of Reno’s premier event venues. We’ve continued to expand their services and make a big impact on their business as a whole.
Solution Overview
Services: The Journey Begins
Naming
The Elm Estate
It’s all in A Name
How do you name a property? We walked the grounds and talked with the new owners about the history, the area, and the potential they saw. With a beautiful estate filled with majestic elm trees, the name pretty much revealed itself. Not only does it capture the essence of the grounds, it also has a nice ring to it,
don’t you think?
Other names we considered
The Diamond
Biggest Little Wedding Venue
The Enclave
Logo Design
A unique logo is necessary for brand recognition and emotional connection, and serves as a visual summation of a company’s whole identity. Logos are not something to skimp on. For The Elm Estate, we needed to create something that evoked timeless elegance, harkening to the gemstone theme of the property. The owners kept referring to the estate as “a diamond in the rough”- so we had to incorporate some in the design. We wanted to create something that would express the essence of The Elm Estate for years to come and remained evergreen as the company continued to scale.
Final Logo
Our final design was a sophisticated and elegant logo, with gold coloring to express the quality of the Elm Estate. And the gemstone in the logo is an homage to the fact that the property is Reno’s hidden gem. Our team had fun creating it, and their team was blown away.
Brand Guide
Brand guides help organizations maintain a consistent brand presence in everything they do, especially when there are multiple representatives. The Elm Estate is no exception, so we provided them with a brand guide that establishes the foundational elements of their brand, helping them maintain consistency across all their marketing channels. Geometric shapes, onsite photography, and refreshed messaging are key features of The Elm Estate’s brand guide. They have been able to use their brand elements and guidelines to not only run effective advertising campaigns but also to inform important decisions about how the company is presented in tactile ways like print design and more.
Messaging
The Elm Estate needed messaging that expresses their multifaceted venue, their attentive service, and their dedicated event planning. We incorporated one-liners and descriptions that convey their rich history and modern amenities.
Rich history,
modern design
Brand Application
With a business like an event venue, a brands presentation has to match the aesthetic of the physical space. We created print media that showcases The Elm Estate’s immaculate grounds and passionate service without interrupting the flow of the space. We even managed the printing.
Photography
When it comes to researching event venues, high-quality photography is crucial for leading people to book. We captured the beauty of The Elm Estate’s property, as well as special events so their audience can visualize what their special day will look like.
Compelling photography serves as a powerful storytelling tool, conveying the ambiance and atmosphere that await guests. By showcasing the intricate details of past events held at The Elm Estate, from enchanting weddings to vibrant corporate gatherings, potential clients can envision themselves immersed in unforgettable moments, igniting their excitement and fostering a deeper emotional connection with the venue.
Videography
Video is a vital ingredient in The Elm Estate’s audience seeing themselves book the venue. We filmed multiple videos of the immaculate property, letting the grounds speak for themselves. The result is a beautiful promo video that can be used in a variety of applications.
You may also notice a documentary-style video at the top of this page. While we filmed that video for this page specifically, we are looking for ways to utilize the interview portion for their own marketing efforts!
Web Design and Development
Even though they have a stellar reputation and plenty of word-of-mouth buzz, the vast majority of The Elm Estate’s leads would come through their website.
So we designed and developed a photography-rich, easy-to-navigate site that offers a detailed look at their services and onsite lodging. With clear calls to action and SEO optimization, the Elm Estate has seen a boost in bookings, and in their own words: “just really love the site”.
Sitemap
Design
Search Engine Optimization and Marketing
Getting Found
Building a compelling brand is one thing. Getting the word out is another. After doing the creative work, we launched a digital campaign to get The Elm Estate the financial results they were looking for. Below is the increase seen in vital metrics over the course of 12 months.
+55%
Engagement
+64%
Views
+28%
Returning Users
Research
Target Audience
The Elm Estate targets younger couples with the financial means to throw a luxury wedding. While Reno is a destination location, TEE’s target audience resides close to their property.
What, when, where, why
Their audience is searching for venues in the Reno/Tahoe area, usually right after getting engaged.
Psychographics
Those who are looking for a venue like The Elm Estate want to envision their special day through stunning photography. But they also need to get pricing and booking information easily.
Competition
TEE competes with upscale venues around Reno-Tahoe. What makes them stand out is their proximity to downtown, yet with all the quaint charm of a remote venue.
Conversion Rate Optimization
Conversion rate optimization (CRO) is the strategic process of enhancing the percentage of website visitors who take a desired action In the case of The Elm Estate, it’s reaching out to schedule a visit. Through meticulous analysis of user behavior, testing various elements such as layout, copy, and calls-to-action, and implementing iterative improvements, we maximized the effectiveness of their digital presence.
Outcomes
Metrics and the Future
When we began, The Elm Estate did not have many events booked for 2024. Now, they are teeming at the brim with couples who are going to make unforgettable memories on their property.
+159%
New Users
+112%
Conversions
+7%
Revenue
Key Takeaways
- If you build it, they will come. But they have to hear about it first.
- Quality, quality, quality. For the Elm Estate to convey its elegance, its online presence needed to match it. Mission accomplished.
- Being a full-service agency was the biggest difference maker. We didn’t need to outsource any of the work. Instead, our team cohesively crafted TEE’s online presence and marketing efforts, leading to the successful outcomes.
Testimonial
They've really helped capture experiences, and they were able to show that through our updated website. It wasn't just about weddings and events, it was more memories and experiences, and things that people value so much.